Terms of Service
Last Updated: 18/09/2026
Welcome to LUXEMART. These Terms of Service govern your access to and use of our website luxe-mart.in and your purchase of products from us.
By accessing our website, creating an account, or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing our products.
1. Account Terms
1.1. You may be required to provide certain information to create an account or place an order, including your name, contact information, billing details, and shipping address.
1.2. You agree that the information you provide is accurate, complete, and up to date.
1.3. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
1.4. You must notify us promptly if you believe your account has been accessed or used without authorization.
1.5. We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.
2. Pricing and Payment
2.1. All product prices displayed on luxe-mart.in are in Indian Rupees (INR) unless otherwise stated.
2.2. Prices, discounts, offers, and promotions may change at any time without prior notice. Any change will not affect an order that has already been accepted, except where required by law or where an obvious pricing error has occurred.
2.3. Applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.
2.4. We accept the payment methods displayed on our website at the time of purchase.
2.5. You agree to provide accurate payment and billing information.
2.6. If a payment is declined, reversed, or otherwise unsuccessful, we may cancel or hold the order until payment is successfully completed.
2.7. In the event of an obvious pricing or listing error, LUXEMART reserves the right to cancel the affected order and provide a refund of any amount already paid.
3. Product Descriptions
3.1. We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, prices, and other information displayed on our website are accurate.
3.2. Product colours and appearance may vary depending on your device or screen settings.
3.3. Minor differences in packaging, labelling, or appearance may occur where the manufacturer or supplier updates the product.
3.4. If a product is materially different from its description or has a manufacturing defect, please contact us using the details provided below and refer to our Returns and Refunds policy.
4. Order Acceptance
4.1. Placing an order on our website constitutes an offer to purchase the selected products.
4.2. After you place an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that the order has been accepted.
4.3. An order will be considered accepted when LUXEMART confirms acceptance or dispatches the product, as applicable.
4.4. We reserve the right to cancel or decline an order for legitimate reasons, including:
Product unavailability;
Incorrect product or pricing information;
Payment problems;
Suspected fraudulent or unauthorized transactions;
Delivery restrictions;
Errors in the order; or
Other circumstances permitted under applicable law.
4.5. If we cancel an order after payment has been received, we will process an appropriate refund according to our refund policy and applicable law.
5. Shipping and Delivery
5.1. We ship orders to locations supported by our delivery partners and displayed at checkout.
5.2. Estimated delivery times will be communicated on the website, during checkout, or through order updates.
5.3. Orders are generally processed within 0-7 business days after successful payment, unless otherwise stated.
5.4. Delivery times may vary due to factors outside our reasonable control, including courier delays, weather, public holidays, transportation disruptions, incorrect addresses, or other unforeseen circumstances.
5.5. You are responsible for providing a complete and accurate shipping address and contact details.
5.6. If a package cannot be delivered because of an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges or other consequences may apply where permitted by law.
5.7. Delivery estimates are estimates only and do not constitute a guaranteed delivery date unless expressly stated otherwise.
6. Returns and Refunds
6.1. Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy, which forms part of these Terms.
6.2. To request a return or replacement, contact us at heyabubakar1@gmail.com within 7 days of receiving your order, unless a different period is specified for the particular product.
6.3. Depending on the product and circumstances, we may require photographs, videos, order details, or other information to verify a return or product issue.
6.4. Products may need to be returned in the condition specified in our Return & Refund Policy, including applicable packaging, tags, accessories, or other included items.
6.5. Refunds, where approved, will generally be processed using the original payment method or another legally permissible method.
6.6. Certain products may be non-returnable or subject to special return conditions where permitted by applicable law. Such restrictions will be communicated on the relevant product page or in our Return & Refund Policy.
6.7. Nothing in these Terms is intended to remove or restrict any consumer rights available to you under applicable Indian law. The Consumer Protection Act, 2019 and the Consumer Protection Rules, 2020 provide the regulatory framework applicable to e-commerce businesses in India.
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7. Prohibited Uses
You agree not to use LUXEMART its website, or its services:
For any unlawful or fraudulent purpose;
To violate applicable laws or regulations;
To provide false or misleading information;
To interfere with the security or operation of the website;
To attempt unauthorized access to our systems, accounts, or databases;
To copy, reproduce, distribute, or exploit website content without authorization;
To introduce malicious code, viruses, or harmful software;
To place fraudulent, abusive, or unauthorized orders;
To interfere with another customer's use of the website; or
For any purpose prohibited by these Terms or applicable law.
We reserve the right to restrict or terminate access where reasonably necessary to protect our business, customers, website, or legal rights.
8. Intellectual Property
8.1. Unless otherwise stated, the website and its content, including logos, branding, product images, graphics, text, designs, and other materials, are owned by or licensed to LUXEMART.
8.2. You may use the website for personal and lawful shopping purposes only.
8.3. You may not reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission.
9. Third-Party Services and Links
9.1. Our website may use third-party services such as payment processors, shipping providers, analytics services, or other Shopify-supported services.
9.2. Third-party services may have their own terms and privacy policies.
9.3. We are not responsible for the independent policies or practices of third-party websites or services, except to the extent required by applicable law.
10. Limitation of Liability
10.1. To the maximum extent permitted by applicable law, LUXEMART will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
10.2. We are not responsible for delays or failures caused by circumstances reasonably outside our control, including courier disruptions, natural events, technical failures, government restrictions, or other force majeure events.
10.3. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer rights and statutory remedies.
10.4. Nothing in these Terms is intended to exclude or restrict any mandatory rights or remedies available to consumers under Indian law.
11. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.
Our privacy practices are intended to comply with applicable Indian data-protection requirements. India's Digital Personal Data Protection Act, 2023 establishes requirements concerning processing of digital personal data, including consent and withdrawal of consent, subject to the Act and its applicable commencement provisions. �
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Privacy Policy: pages/privacy-policy
12. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, applicable laws, or website practices.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after the updated Terms are posted constitutes acceptance of the changes, to the extent permitted by applicable law.
13. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction granted to competent consumer commissions or other authorities, disputes arising out of or relating to these Terms or your use of LUXEMART shall be subject to the jurisdiction of the competent courts at [Saharanpur, Uttar-Pradesh, INDIA].
Nothing in this section prevents a consumer from exercising any statutory right to approach a competent consumer forum, commission, court, or other authority where such right is available under applicable Indian law.
14. Contact Us
If you have questions regarding these Terms, your order, or our services, please contact us:
LUXEMART
Email: heyabubakar1@gmail.com
Phone: 9760235277
Business Address: Anjum Colony, Behat Road, Saharanpur, India
Customer Support Hours: 24×7
Details you need to fill in
LUXEMART
[WEBSITE URL] → luxe-mart.in
[DATE] → 18/09/2026
[EMAIL ADDRESS] → heyabubakar1@gmail.com
[PHONE NUMBER] → 9760235277
[BUSINESS ADDRESS → Anjum Colony, Behat Road, Saharanpur, India
[BUSINESS DAYS] → 0-7 days
[RETURN WINDOW] → 7 days
SSTTAATTY, STATE] → 247001, Uttar Pradesh