Shipping Policy
Last Updated: 18/09/2026
At LUXEMART, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website www.luxe-mart.in
1. Shipping Methods
We currently offer the following shipping option(s):
Standard Shipping: Estimated delivery within [0-7 BUSINESS DAYS]
Express Shipping: Estimated delivery within [1-3 BUSINESS DAYS], where available.
Other: Shadowfax
Available shipping methods may vary depending on your delivery location, product availability, and courier service.
The available options and applicable charges will be shown at checkout.
2. Order Processing Time
Orders are generally processed within 0-7 business days after successful payment.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from the delivery time. For example, if processing takes 8-12 and shipping takes 0-7 BUSINESS DAYS the total time from order placement to delivery may include both periods.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will try to provide an appropriate update.
3. Shipping Costs
Shipping charges are:
Standard Shipping: as per your deleivery location
Express Shipping: [EXPRESS SHIPPING COST]
Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]
The final shipping cost, if any, will be displayed before you complete your purchase.
Shipping charges may vary based on delivery location, order value, product size/weight, or shipping method.
4. Delivery Timeframes
Estimated delivery time is [0-7 BUSINESS DAYS] after the order has been processed and dispatched.
Delivery estimates are approximate and may vary depending on:
Your delivery location
Courier availability
Weather conditions
Public holidays
Transportation disruptions
Incorrect or incomplete address information
Other circumstances outside our reasonable control
Remote or difficult-to-reach locations may require additional delivery time.
5. Tracking Information
Once your order has been dispatched, we may provide tracking information through:
SMS
Your customer account
Order confirmation/shipping notification
Where tracking is available, you can use the tracking number provided to check the status of your shipment.
Tracking information may take some time to become active after the parcel has been handed to the courier.
If you have not received tracking information within 0-7 days, please contact us at heyabubakar1@gmail.com
6. Delivery Address
Please make sure that your shipping address, PIN code, phone number, and other contact details are accurate when placing your order.
LUXEMART is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, subject to applicable law.
If you notice an address error after placing your order, contact us as soon as possible at heyabubakar1@gmail.com We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.
7. Delivery Issues and Delays
While we work with our delivery partners to provide timely delivery, delays can occasionally occur.
If your order is delayed beyond the estimated delivery timeframe:
Check the tracking information provided to you.
Allow 0-5 business days for possible courier delays.
Contact us at heyabubakar1@gmail.com if the order still has not arrived.
We will work with the relevant courier to investigate the issue and provide an appropriate resolution.
If an order is lost, damaged, or otherwise affected during delivery, please contact us as soon as possible with your order number and any relevant information.
Where applicable, remedies such as replacement, refund, or other resolution will be handled in accordance with our Return & Refund Policy and applicable Indian law.
Indian e-commerce rules address delivery timeframes and consumer remedies where goods are not delivered as advertised or agreed, subject to the applicable exceptions. �
Consumer Affairs +1
8. Failed Delivery / Undelivered Orders
A delivery may fail because of circumstances such as:
Incorrect address or PIN code
Incorrect phone number
Customer unavailable to receive the parcel
Repeated delivery attempts being unsuccessful
Customer refusing delivery
Delivery restrictions in the destination area
If a parcel is returned to us because of a failed delivery, please contact heyabubakar1@gmail.com
Additional shipping charges may apply for reshipping where the failed delivery resulted from information or circumstances attributable to the customer, subject to applicable law and our policies.
9. International Shipping
Shadowfax
Option A — We Do Not Currently Offer International Shipping
At this time, LUXEMART ships only within India.
We may introduce international shipping in the future. Any international shipping availability will be displayed on our website.
Option B — We Offer International Shipping
We currently offer international shipping to selected countries.
Available destinations, shipping methods, delivery estimates, and shipping charges will be displayed at checkout.
International customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.
Customs processing may also affect delivery times.
International shipping availability may vary depending on the product and destination.
10. Contact Us
If you have questions about shipping or your order, please contact us:
LUXEMART
Email: heyabubakar1@gmail.com
Phone: 9760235277
Business Address: Anjum Colony, Behat Road, Saharanpur, Uttar Pradesh, India
Customer Support Hours: 24×7
We’re happy to help with order status, tracking, delivery issues, and other shipping questions.
Details to fill in
[STORE NAME] → LUXEMART
[WEBSITE URL] → www.luxe-mart.in
[PROCESSING TIME] → 0-7 business days
[BUSINESS DAYS] → 0-7 buisness days
[SHIPPING COST] → As per your delivery location
[EXPRESS SHIPPING COST] → If applicable
[FREE SHIPPING CONDITION] → Free above ₹999, if applicable
[TRACKING TIMEFRAME → 0-8 buisness days
[ADDITIONAL WAITING PERIOD] → 0-5 buisness days
[EMAIL ADDRESS] → heyabubakar1@gmail.com
[PHONE NUMBER] → 9760235277
BUSINESS ADDRESS] → Anjum Colony, Behat Road, Saharanpur, Uttar Pradesh, India
[SUPPORT HOURS] → 24×7