Return & Refund Policy
Last Updated: 18/09/2026
At LUXEMART, we want you to shop with confidence. If you are not satisfied with your purchase, you may be eligible for a return, replacement, exchange, or refund in accordance with this policy and applicable Indian consumer-protection law.
The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail in India and address situations including goods that do not match advertised/agreed specifications or certain delivery-related issues. �
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1. Return Eligibility
To be eligible for a return, the following conditions generally apply:
The return request must be submitted within 0-7 of delivery.
The product must meet the applicable return conditions stated on the product page.
The product should be unused and in its original condition, where applicable.
Original packaging, tags, accessories, manuals, or other included items should be returned where applicable.
You may be required to provide your order number and photographs/videos showing the issue.
Products must not have been damaged due to misuse, improper handling, or unauthorized modification.
Some products may have different return conditions. Please check the product page before placing your order.
2. Return Timeframe
Please contact us at heyabubakar1@gmail.com within 0-7 days of receiving your order to request a return.
Requests submitted after this period may not be accepted unless a different period is required by applicable law or specifically stated for the product.
Once your return request is received, we will review the request and provide instructions for the next steps.
3. How to Request a Return
To request a return:
Email us at heyabubakar1@gmail.com.
Provide your order number and registered contact details.
Tell us the reason for the return.
If the product is damaged, defective, or incorrect, provide clear photographs/videos where requested.
Wait for confirmation and return instructions before sending the product back.
Please do not send a product to an address other than the return address provided by LUXEMART.
4. Refund Process and Timing
Once the returned product is received and inspected, we will notify you whether the return has been approved.
If approved:
The refund will be initiated within 24 HOURS
Refunds will generally be issued to the original payment method, where possible.
The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
Any applicable shipping charges or deductions will be handled according to this policy and applicable law.
If a refund is not approved, we will explain the reason to you.
5. Exchanges and Replacements
Where available, customers may request an exchange or replacement instead of a refund.
An exchange or replacement may be offered when:
The wrong product was delivered;
The product is defective;
The product arrived damaged; or
The product does not match the applicable product description/specifications.
Exchange availability depends on stock.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution, subject to applicable law.
6. Damaged or Defective Products
If your product arrives damaged or appears to have a manufacturing defect, please contact us at heyabubakar1@gmail.com within 0-7 days of delivery.
Please provide:
Order number;
Description of the problem; and
Clear photographs or video of the product and packaging, if requested.
We will review the issue and, where appropriate, arrange a replacement, exchange, refund, or other suitable resolution.
Customers should not attempt to repair or modify a defective product before contacting us, as this may affect our ability to assess the issue.
7. Wrong or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact heyabubakar1@gmail.com within 0-7 days of delivery.
We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.
8. Non-Returnable Items
The following products may generally be non-returnable, subject to applicable law and any rights available to consumers:
Products specifically marked as non-returnable on the product page;
Personalized or customized products;
Products that have been used or damaged after delivery;
Products returned without required components, accessories, or packaging where those items are necessary for the return; and
Wrong & Defective items.
Important: A product will not be treated as non-returnable merely to exclude rights that cannot legally be excluded under applicable Indian law.
9. Return Shipping Costs
For Change-of-Mind Returns
Where a return is requested because you have changed your mind or no longer want the product:
CUSTOMER PAYS RETURN SHIPPING
For Damaged, Defective, or Incorrect Products
If the product was damaged, defective, incorrect, or otherwise qualifies for a return due to an issue attributable to LUXEMART, we will [PROVIDE A PREPAID RETURN LABEL / ARRANGE RETURN PICKUP / REIMBURSE ELIGIBLE RETURN SHIPPING COSTS], subject to verification and applicable law.
10. Order Cancellation
If you want to cancel an order, contact us as soon as possible at heyabubakar1@gmail.com
Cancellation may not be possible once the order has been processed or dispatched.
If cancellation is successfully accepted after payment, the eligible amount will be refunded according to the applicable refund process.
11. Refunds for Undelivered or Unfulfilled Orders
If LUXEMART is unable to fulfil an accepted order, or where applicable law provides a right to cancel and receive a refund due to non-delivery or material deviation from the advertised/agreed product or service, we will provide the appropriate remedy in accordance with applicable law and our policies.
Consumer Affairs
12. Contact Us
For return, replacement, exchange, or refund requests, please contact:
LUXEMART
Email: heyabubakar1@gmail.com
Phone: 9860235277
Business Address: Anjum Colony, Behat Road, Saharanpur, Uttar Pradesh, India
Customer Support Hours: 24×7
Please include your order number whenever contacting us about an order.
Details to fill in
[STORE NAME] → LUXEMART
[X DAYS] → 7 days
[REFUND PROCESSING TIME] → 5–7 business days
[EMAIL ADDRESS] → heyabubakar1@gmail.com
[PHONE NUMBER] → 9760235277
[BUSINESS ADDRESS] → Anjum Colony, Behat Road, Saharanpur, Uttar Pradesh, India
[SUPPORT HOURS] → 24×7
[CUSTOMER PAYS RETURN SHIPPING / FREE RETURN SHIPPING / OTHER CONDITION] → Your chosen policy
[PROVIDE A PREPAID RETURN LABEL / ARRANGE RETURN PICKUP / REIMBURSE...] → Your actual process
[ADD ANY OTHER NON-RETURNABLE PRODUCTS] → Any product categories you exclude