Privacy Policy
Last Updated: 18/9/2026
At LUXEMART we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through luxe-mart.in.
This Privacy Policy explains what information we collect, how we use and protect it, when we share it, and the choices available to you.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
Full name
Billing and shipping address
Email address
Phone/mobile number
Account login information, if you create an account
Order and purchase information
Information you provide when contacting customer support
Other information you voluntarily provide to us
When you make a payment, payment information may be processed directly by our third-party payment providers. We generally do not need to store your complete card or payment credentials ourselves.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, approximate location, pages visited, and information about how you interact with our website.
2. How We Use Your Information
We may use your information to:
Process and fulfil orders
Arrange shipping and delivery
Process payments and refunds
Communicate with you about your orders
Respond to questions, complaints, or customer-service requests
Maintain and improve our website and services
Personalize your shopping experience
Detect, prevent, and investigate fraud, abuse, or security incidents
Send promotional communications where permitted and where you have provided the required consent
Comply with applicable legal and regulatory obligations
We aim to collect and use personal data only for appropriate purposes and to the extent reasonably necessary for those purposes. The DPDP Act requires consent to be clear, specific, informed and limited to data necessary for the specified purpose where consent is the basis for processing.
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3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage, and improve your shopping experience.
Cookies may be used for purposes such as:
Keeping products in your shopping cart
Remembering preferences
Understanding website traffic and performance
Improving website functionality
Supporting relevant advertising or marketing, where applicable
You can usually manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
The specific cookies used on your store will depend on your Shopify theme, apps, analytics tools, advertising services, and other integrations.
4. Third-Party Services
We may use trusted third-party service providers to operate our business, including providers for:
E-commerce and website hosting
Payment processing
Shipping and delivery
Website analytics
Customer support
Marketing and advertising
Fraud prevention and security
These providers may process personal information on our behalf where necessary to provide their services.
We may also disclose information when required by applicable law, legal process, government authority, or where reasonably necessary to protect our rights, customers, website, or business.
We do not sell your personal information merely because you use our store.
5. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore avoid sending sensitive information through unsecured communications.
Indian law has also addressed reasonable security practices for businesses handling certain categories of personal information.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
7. Your Rights and Choices
Subject to applicable Indian law, you may have rights concerning your personal information, including rights to:
Request information about the personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise a concern or complaint regarding our handling of your personal information
Where consent is the basis for processing, the DPDP Act provides for withdrawal of consent and requires the withdrawal process to be comparable in ease to giving consent.
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To exercise an applicable right or make a privacy request, contact us using the details below. We may need to verify your identity before processing certain requests.
8. Children's Privacy
Our website is intended for general consumers and is not knowingly directed toward children in circumstances where applicable law requires parental consent.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at factsarkam@gmail.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how we handle your information, please contact us:
LUXEMART
Email: heyabubakar1@gmail.com
Phone: 9760235277
Business Address: Anjum Colony, Behat Road, Saharanpur, India
Website: luxe-mart.in
Privacy Contact / Grievance Contact: 9760235277, Anjum Colony, Behat Road, Saharanpur, India
Privacy Email: factsarkam@gmail.com